ZayZay Shop FAQ

ZayZay Shop – FAQ


I don’t have an account with ZayZay, can I still make a purchase?

Of course! If you’re a new customer or you haven’t set up an account with us before, continue to the checkout as a guest. If you choose to set up an account, you’ll be able to register at the end of the checkout process.

Is free shipping included in all purchases?

Free shipping applies to purchases within Canada and the U.S.

Do you ship internationally?

Yes, we do. If you are located outside Canada or the U.S. and would like to order with us, please contact us at info@zayzayshop.com (Monday to Friday 10am-6pm.) Please Note: Shipping is not included for international orders. This is an additional cost determined by the destination.

Where is ZayZay luxury linen made?

ZayZay products are designed in Canada, custom woven and printed in Portugal.

What do you mean by Limited Edition duvet covers?

The designs for our duvet covers are created from our original paintings and these are reproduced in sets of no more than 100 in any given collection. These exclusive designs are only available through ZayZay Living.

How long should my linens last?

With proper care, our 100% certified Giza Egyptian cotton linens will last a lifetime. They are heirloom quality made to pass down from generation to generation.

There are a lot of brands that claim to be 100% Egyptian cotton. How can a consumer know if it’s genuine?

Egyptian cotton is recognized as one of the highest grades of cotton fabric in the world and is greatly sought after by consumers. As a consequence of this high demand, unscrupulous producers are labelling blends, or worse — counterfeit cotton fabric — as 100% Egyptian cotton. Consumers should be aware that if a product is not certified, then it is not the genuine article. You can easily recognize inferior fabrics by their enticingly low price. The other indicator is the fabric’s performance. Second-rate fabrics will not be durable. They will be subject to pilling, breakage, and fading. In addition, counterfeit fabrics will not get softer with each wash, unlike our 100% certified Giza Egyptian cotton.

Where does ZayZay stand on ethical sourcing and eco-integrity?

An imperative in our choice of industry partners is adherence to the highest international standards throughout the production process as it relates to environmental integrity and ethical labour practices. All our products are OEKO-TEX® and ISO 14001 Apcer certified. To learn more about our initiatives for a low carbon footprint, visit our Premium Quality page.

What if an item is on back order?

We strive to maintain inventory on all of our products. If an item is on backorder, you will be notified via email as soon as the product is available again.

What is the ZayZay return policy?

If for any reason you are not satisfied with any of our items, we will accept returns or exchanges on any unused and unwashed products within 30 days of purchase. Please click here to view our Return Policy.

How do I care for my linens?

Full care instructions are provided in the Linen Care section. Please click here to view our care information.