Purchases are shipped from our warehouse via Canada Post or UPS and are expedited within 24 to 48 hours of your order being placed Monday to Friday. Shipping times vary depending on location, but generally your order should be received within a week.
Canadian purchases are subject to all applicable taxes.
Purchases that are shipped from our warehouse are expedited within 24 to 48 hours of your order being placed Monday to Friday. Shipping times vary depending on location, but generally allow one to two weeks for delivery.
Additional duties and customs fees may be due upon receipt. In the event of a delay, we will notify you by email.
We do not provide free return shipping for orders; customers are responsible for the shipping cost pertaining to returned goods.
ZayZay is not responsible for tariffs, taxes, brokerage fees or any other costs required to import merchandise. Some orders may arrive with C.O.D. conditions that are the responsibility of the customer. Orders that are undeliverable will be returned, and customers will be required to pay for outbound and return freight cost.
Please be advised we require a signature upon receipt of your delivery. As added insurance, we do not leave packages at your door. This is a safety precaution for you as well as protecting your purchase.
If you are placing an order outside of Canada or the U.S., please contact us at firstname.lastname@example.org.